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Online Support Feedback Manager

Published 05/04/2012 and rated Ratingstars5 5 out of 5 stars
by Shel Gatto
What can you use the app for?

Nicereply is a feedback solution that helps business monitor the success of their customer support teams. Users can collect feedback by email. Each message is available in real time so the company can perform a quick analysis and watch for issues. The application requires no installations or programming. Nicereply gives users a link that can be pasted into email signatures to allow customers and clients to send feedback. The user receives detailed statistics that can be viewed by individual employee. The application can also be used to complete employee performance reviews. Nicereply offers a number of customization options as well. Users can work with three rating options, change languages, ad custom colors and use a company background.

Nicereply screenshot
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What is the history and popularity of the app?

Nicereply was founded in May of 2010 by Michal Truban and Matej Hrescak. The application has received rave reviews, including praise from some of the most popular websites and review sources on the web, including and The Next Web. Users love the simple copy and paste implementation as well as the numerous customization options that makes Nicereply flexible and practical for any company.

What are the differences to other apps?

Nicereply offers a unique opportunity to get honest feedback from customers that interact with a company’s support team. The application doesn’t require any installation and works through a simple link that is pasted into the user’s signature. The format is un-intrusive and allows the user to get valuable information from individuals who have actually experienced their customer support services. The application’s simplicity and professional design make it an attractive alternative to other customer feedback solutions.

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How does the web app look and feel to use?

Nicereply offers users a friendly environment that remains professional and well-organized. The interface favors blue and white, a staple color scheme among business oriented applications. Despite the popular color scheme, Nicereply still manages to make a memorable impression with sleek tabs, bold stats and a user friendly layout. Almost anyone can begin requesting and receiving feedback on customer support services in minimal time because of Nicereply’s easy to use design.

How does the registration process work?

A new user can sign up for Nicereply by clicking the wide green “Try it free” button found near the bottom, center of the homepage. Doing so takes the user to the free trial registration form which is found below the subscription options chart. The form asks for the user’s desired plan, a name, email address, company name, optional URL and password. The user is automatically logged in to their trial account.

What does it cost to use the application?

Nicereply offers a free 30 day trial on all plans. The user can choose between three plan options when signing up. The first is the Nice plan which costs $19 per month and includes access to all features for up to five agents. The Gorgeous plan costs $49 per month and upgrades to access for 25 agents. The Beautiful plan is the largest with access for 75 agents at a cost of $99 per month. The user is not asked for any billing information until the 30 day trial has ended.

Who would you recommend the application to?

Nicereply offers small businesses an easy way to gather customer feedback on their customer support teams. The application is extremely easy to use and comes in three sizes which start out at an economical price. Most small businesses would have no trouble fitting Nicereply into their budget, especially if it helps them improve their support offerings and keep customers in the long term.

  • Customize feedback form with colors and backgrounds
  • Receive real time feedback responses
  • Gather data to use when reviewing employee performance
  • No installation or download required
  • Detail support statistics are provided

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Nicereply pricing

Cheapest plan (per month) : $19.00
Most expensive plan (per month) : $99.00




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